Policies

Intake and Consent Forms

All intake forms must be completed at least 24 hours in advance to help us prepare for you. A client consent form will be completed and signed at the first appointment.

What to Wear To Your Appointment

It is preferable that you wear a tank top with a low neckline to allow us to address the neck, upper shoulders, arms, and hands.

If you are receiving a body-focused session, we ask that you wear loose clothing that is easy to keep out of the way during the appointment.

Deposits

The deposits are required to book all facial appointments and will be applied towards the service total at checkout.

Late Arrivals

In order to stay on schedule for all of our clients, we ask that you arrive at least 5 minutes early to get settled in, use the restroom, or drink some water before your appointment.

If you will be late, please give us a call or a text to let us know when to expect you. If you will be more than 10 minutes late, we will give you the option to reschedule and have your deposit applied to that appointment instead.

Chronic late arrivals prevent us from being able to give you the best experience, and lost time will not be made up beyond the scheduled appointment time.

Cancellations

Cancellations requested more than 24 hours prior to the appointment will have the deposit refunded. All cancellations made within less than 24 hours of scheduled appointments will forfeit the deposit.

Appointments rescheduled within 24 hours from the appointment will have the option to apply the deposit to the new appointment and will be redeemed at time of checkout.

Our products, equipment, and time in the office is valuable, so we ask that you communicate with us as best as you can. There will be reminders leading up to your appointment to give you the opportunity to reschedule if needed.

Chronic last minute cancellations will not be allowed to book future appointments.

No Shows

In the case of a no-show, Enzo Glow will charge your card on file for the full amount of the service and notify you beforehand.

We understand that emergencies happen, and will always make an effort to accommodate you at another time if we are able to directly contact you.

Chronic no-shows will not be allowed to book future appointments.